1. What is the shipping time?
Deliveries usually take 8-10 days. Order processing takes 1-2 business days before shipment.
Due to COVID-19, the shipping might be delayed by 1-2 weeks. Shipping delay varies from country to country.
2. How much is shipping?
We offer FREE Worldwide Shipping for all orders.
3. How do I track my package?
All orders can be tracked with the Tracking Number we provided via email after we ship out your order.
4. How long it takes to receive a reply to my inquiries?
We reply to all inquiries within 24 hours. We are available 7 days a week.
5. Why is my order late?
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your order delivery.
Here are some reasons your delivery might be late:
- Your order was placed during a local public holiday.
There were unpredictable circumstances beyond our control.
If you want to find out the current delivery status of your order, email us at support@pureshines.com.